Shipping policy

Shipping Policy

At HELD, we strive to provide a smooth and timely delivery experience for every customer. Please review the details of our shipping policy below:

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Shipping Timelines

Most orders within India are delivered within 3–7 business days after dispatch. Deliveries to regions closer to Kerala usually arrive within 2–4 days.
Please note: Shipping duration may vary depending on the delivery location or specific conditions.

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Shipping Partners

We ship using trusted courier services like India Post, DTDC, and Delhivery Courier to ensure fast and reliable deliveries.

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Shipping Costs

We offer free shipping on all prepaid orders.

Cash on Delivery (COD): Available on orders between ₹500 and ₹2,000. COD orders require a ₹100 advance payment at checkout, plus a ₹40 COD fee payable at the time of delivery.

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Order Processing Time

Orders are typically processed and dispatched within 24 to 48 hours of confirmation. Dispatch times may vary depending on specific cases or stock availability.

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International Shipping

We currently do not support international shipping. Orders can only be shipped within India.

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Delivery Confirmation

A tracking number will be shared within 24 hours of order confirmation for shipment tracking. Please note, this might be delayed in some scenarios.

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Damaged Shipments

If your item arrives damaged, we offer replacements.
To claim a replacement, submit a complete, uncut unboxing video clearly showing the issue from the start.

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Lost Shipments

In case your package is lost during transit, reach out to us with valid proof. Once verified, we will process a replacement for your order.

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Return to Sender

If a parcel is returned due to an incorrect address or other issues, we will resend it after verifying the correct delivery information.

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Holiday Delays

Delays may occur during public holidays or under special circumstances. While we aim to ship promptly, we appreciate your understanding in such situations.