Refund policy

Return Policy

All purchases made through HELD are final sale. We do not accept returns for refunds or exchanges.

If your bear or outfit arrives damaged during shipping, we will provide a replacement only upon submission of a complete, unedited unboxing video. Every HELD piece is carefully inspected for quality before it leaves us.

For any questions or concerns, reach out to us at theheldstore@gmail.com or DM us on Instagram @the.held.store

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Replacement Policy

HELD does not offer warranties or guarantees on any products. In the case of damage caused during transit, we will replace the item only upon receiving an uncut unboxing video from the customer, showing the package being opened from the very start. Every order is checked before it's packed and shipped.

To initiate a replacement request, please reach out to us via Instagram (@the.held.store) or email at theheldstore@gmail.com, within 48 hours of delivery.

Please note that unauthorized returns will not be accepted. If your replacement request is approved, we'll guide you through the next steps.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve it quickly.

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Non-Returnable Items

Custom or personalized items, sale items, and gift cards cannot be returned or exchanged under any circumstances.

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Exchange Policy

HELD does not support product exchanges. Once purchased, an item cannot be exchanged for another product, size, or store credit.

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Refund Policy

All sales are final. We do not provide refunds for any purchases once an order has been placed.